Email Address
1. How many employees do you currently have?
How many employees have left your organization in the last 12 months (voluntary or involuntary)?
2. Are you using a HIPAA-compliant email system?
3. Have you completed a HIPAA risk assessment in the last 12 months?
4. Do you store client records securely in a HIPAA-compliant cloud system?
5. Do you have a written plan for handling HIPAA breaches?
6. Could your practice pass a payer, regulatory, or accreditation readiness review today?
7. Do you have a social media presence, and is it compliant with BACB ethics guidelines?
8. Do you have a documented continuous improvement or quality improvement process?
9. Do you have a documented workers' compensation process for reporting and managing workplace injuries?
10. Do you have a fraud, waste, and abuse policy and reporting process?
11. Do you have a continuity of operations or business continuity plan for major disruptions?
12. Are your client processes documented from initial referral through discharge?
13. Are key organizational responsibility roles formally assigned, such as Safety Officer, Security Officer, Ethics Officer, and Compliance Officer?
14. Do you have a structured staff onboarding process?
15. Do you have an employee handbook?
16. Do you have a written onboarding and training process for new staff?
17. Do you provide ongoing staff training and supervision with documentation?
18. Do you track staff compliance, training, and performance systematically?
19. Do you have a system for tracking supervision hours and quality assurance?
20. Do you have a structured hiring and staff retention plan?
21. Do you have a structured recruiting system for attracting, screening, interviewing, and tracking candidates?
22. What is your approximate annual staff turnover rate?
23. Do you have a structured payroll system?
24. How often do you collect staff satisfaction feedback?
25. Do you use Employee Net Promoter Score (eNPS) to measure staff satisfaction?
26. Do you have a structured client intake and onboarding process?
27. Do you have a crisis intervention plan for staff and clients?
28. Do you have a structured session note auditing system?
29. Do you have a structured system for tracking clinical quality and treatment fidelity?
30. Do you have a system to refer cases outside of your practice's scope?
31. How often do you collect client or caregiver satisfaction feedback?
32. Do you use Net Promoter Score (NPS) to measure client or caregiver satisfaction?
33. Do you have company values, and are they embedded in the day-to-day practices of your company?
34. Do you have a marketing system for client acquisition?
35. Do you have a website in place for your business?
36. Do you have a system for accepting credit/debit card payments?
37. Do you have a billing system in place (either in-house or outsourced)?
38. What is your current clean-claims rate?
39. How often are completed claims submitted?
40. What percentage of your accounts receivable is more than 90 days old?
41. Do you have a clear financial model for growth (revenues, expenses, and profit tracking)?
42. Do you know your current profit margins and have financial targets for growth?
43. How many insurance payers or other funding sources are you currently contracted with?
44. Do you have a structured rate negotiation process in place with insurance payers?